Who is Wyze?
Wyze is a tech startup based in Kirkland, WA.
We’re a team of innovators and tech geeks obsessed with making smart home products accessible to everyone. Our products are intuitive and easy to use, and we partner with our customers to add new features and continuously improve our products over time. We believe customers shouldn’t have to compromise – beautifully designed smart home products should enrich people’s lives and be something everyone can afford.
We launched our first smart home camera, Wyze Cam, in October 2017. We also sell Wyze Cam Pan, a pan & tilt camera.
What is this opportunity?
Responsible for providing advanced high-speed technical support via inbound phone inquiries, email, and/or instant messaging. Troubleshoots hardware and software issues. Provides technical assistance to insure a positive customer experience. Ensures adherence to the Wyze voice. Completes work assignments independently or with minimal supervision/guidance and may act as a resource for colleagues with less experience. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.