Technical Support (Wyze Wizard) at Wyze Labs

Wyze Labs

Technical Support (Wyze Wizard)

Full-Time in Kirkland, WA - Associate

Who is Wyze?

Wyze is a tech startup based in Kirkland, WA.

We’re a team of innovators and tech geeks obsessed with making smart home products accessible to everyone. Our products are intuitive and easy to use, and we partner with our customers to add new features and continuously improve our products over time. We believe customers shouldn’t have to compromise – beautifully designed smart home products should enrich people’s lives and be something everyone can afford.

We launched our first smart home camera, Wyze Cam, in October 2017. We also sell Wyze Cam Pan, a pan & tilt camera.

Customer engagement and support are at the heart of everything that we do. It’s our way to help customers set up and use our products, and to gather feedback on how we can make them better. The Wyze Wizzard role is the entry-level position for joining our support team.

  • What is this opportunity?
  • Do you thrive in a fast-paced environment?
  • Do you love technology and enjoy solving puzzles between end users and the technology they want to use?
  • Have you ever wanted to be part of something new and exciting?

This opportunity will bring you to the heart of our customer experience operations as you deliver first-class support by phone, chat and email. As part of a dynamic, fast-paced team, become an expert on smart home technology, and you’ll use that expertise to solve customer issues and act as a salesperson, device technician, shipping & delivery expert, and more.

You’ll be on the front line to help us solve our customers’ challenges-—and deliver on our promise of superior customer support. You’ll engage with end users and document customer interactions, research questions you are unable to answer and follow through to ensure the customer receives the best service.

You will be able to quickly use your strengths to become a leader by leading through example in work ethic, having a positive attitude, and consistently delivering high levels of customer satisfaction.

What will you be responsible for?

  • Technical troubleshooting of our hardware products and software
  • Devising ways to enhance the end-to-end Wyze customer experience
  • Being a face of the Wyze brand, which is critical for sales and word-of-mouth marketing
  • Creating processes to improve team efficiency and productivity
  • Testing smart home products.
  • Testing Wyze products.
  • Staying on top of IFTTT.
  • Engaged with industry protocols (i.e. P2P, WiFi, Zigbee, Z-Wave, KNX, etc.)
  • Understanding how smart home interoperability affects Wyze products.
  • Teaming up with QA & Engineering on resolving product issues.
  • And much more…

What we're looking for:

People who thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems and doing what it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You explain things clearly and concisely in ways that people can understand and enjoy sharing your enthusiasm for our product and new ideas.

You’ll need to have:

  • A passion for technology, and curiosity and eagerness to learn about new tech products
  • Excellent verbal and written communication skills
  • Associate’s degree or one or more years of work experience
  • Willingness to work evenings and weekends

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.