Who is Wyze?
Wyze is a tech startup based in Kirkland, WA.
We’re a team of innovators and tech geeks obsessed with making smart home products accessible to everyone. Our products are intuitive and easy to use, and we partner with our customers to add new features and continuously improve our products over time. We believe customers shouldn’t have to compromise – beautifully designed smart home products should enrich people’s lives and be something everyone can afford.
We launched our first smart home camera, Wyze Cam, in October 2017. We also sell Wyze Cam Pan, a pan & tilt camera.
Customer engagement and support are at the heart of everything that we do. It’s our way to help customers set up and use our products, and to gather feedback on how we can make them better. The Wyze Wizzard role is the entry-level position for joining our support team.
This opportunity will bring you to the heart of our customer experience operations as you deliver first-class support by phone, chat and email. As part of a dynamic, fast-paced team, become an expert on smart home technology, and you’ll use that expertise to solve customer issues and act as a salesperson, device technician, shipping & delivery expert, and more.
You’ll be on the front line to help us solve our customers’ challenges-—and deliver on our promise of superior customer support. You’ll engage with end users and document customer interactions, research questions you are unable to answer and follow through to ensure the customer receives the best service.
You will be able to quickly use your strengths to become a leader by leading through example in work ethic, having a positive attitude, and consistently delivering high levels of customer satisfaction.
What will you be responsible for?
What we're looking for:
People who thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems and doing what it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You explain things clearly and concisely in ways that people can understand and enjoy sharing your enthusiasm for our product and new ideas.
You’ll need to have:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.