Wyze Wizard (Customer Support Specialist) at Wyze Labs

Wyze Labs

Wyze Wizard (Customer Support Specialist)

Full-Time in Kirkland, WA - Entry Level

What do we do?

Wyze Labs is a team of innovators and tech geeks obsessed with making smart home products intuitive, easy to use, and accessible to everyone. We have built a user base of customers to engage with, and through their voice we are always expanding our features. We believe customers shouldn’t have to compromise – beautifully designed smart home products should enrich people’s lives and be something everyone can afford.

Wyze Labs, Inc. is headquartered in Seattle metropolitan area.

What is this opportunity?

Do you thrive in a fast pace environment?

Do you enjoy solving puzzles between end users and the technology they want to use?

Have you ever wanted to be part of something new and exciting?

This opportunity will bring you to the heart of our customer experience operations as you deliver first-class support by phone, chat and email. As part of a dynamic, fast-paced team, you’ll be solving customer issues and acting as a salesperson, device technician, shipping & delivery expert, and more. You’ll be on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer support.

In this journey at Wyze you will learn to become an industry expert in smart home technology. Through engaging with end users by documenting each customer interaction, research questions you are unable to answer and following through to ensure the customer receives the best service.

You will be able to quickly use your strengths to become a leader by leading through example in work ethic, having a positive attitude, and consistently delivering high levels of customer satisfaction.

What will you be responsible for?

  • Helping customers via email, phone, chat, forums
  • Technical troubleshooting of our hardware products and software
  • Devising ways to enhance the end-to-end Wyze customer experience
  • Being a face of the Wyze brand, which is critical for sales and word-of-mouth marketing
  • Creating processes to improve team efficiency and productivity
  • And much more…

What we're looking for:

People who thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You explain things clearly and concisely in ways that people can understand and enjoy sharing your enthusiasm for our product and new ideas.

You’ll need to have:

  • Excellent verbal and written communication skills.
  • Associate’s degree or one or more years of work experience.
  • Willingness to work evenings and weekends.